Frequently Asked Questions
Everything you need to know about shopping with KOCH PARFYMERI.
Are all products sold at KOCH PARFYMERI authentic?
Yes, we guarantee 100% authenticity. We are an authorized retailer for all the brands we carry, sourcing products directly from the official manufacturers or their authorized distributors.
What are your shipping times and costs?
We offer standard and express shipping. Standard shipping typically takes 3-5 business days. Orders over a certain threshold qualify for free shipping; otherwise, a flat rate is applied at checkout.
Can I return a perfume or skincare product if I have opened it?
For hygiene and safety reasons, we can only accept returns on products that are unopened, unused, and in their original plastic wrapping. If you are unsure about a scent, we recommend visiting us in-store or purchasing a sample first.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment solutions like Klarna and Vipps for a seamless checkout experience.
Do you offer gift wrapping services?
Yes, we offer elegant gift wrapping for your purchases. You can select the 'Gift Wrap' option in your shopping cart before proceeding to checkout.