Returns & Exchanges

At KOCH PARFYMERI, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Register Your Return

  Log in to your account and select the items you wish to return to receive a unique return authorization number.

• 2.
  Secure Packaging

  Place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a refund.

• 3.
  Ship the Package

  Attach the provided prepaid shipping label to your parcel and drop it off at your nearest authorized postal service point.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.